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In this powerful, 67-minute, sales training session, you'll discover important body language tips, tactics, and techniques to help you Close More Sales in Less Time!
Some people can’t tell a lie, others can’t tell the truth, and unfortunately, most people can’t tell the difference. Can you tell when someone is pulling the wool over your eyes? Whether you’re an attorney selecting a jury, a manager coaching an employee, or a loan officer working with a customer, your ability to quickly and accurately discern the truth greatly enhances your effectiveness. Fortunately, having the ability to sort fact from fiction is an important communication skill that can be learned.
Are you aware that your body language reveals your deepest feelings and hidden thoughts to total strangers? The most successful managers, salespeople, and customer service professionals recognize the importance of nonverbal communication and have learned to “listen with their eyes.” Body language transmits feelings; verbal communication transmits words and thoughts. At times understanding the wants and feelings of others is far more important than understanding their words. Good communication skills can help you in both your personal and professional life. While verbal and written communication skills are important, research has shown that nonverbal behaviors make up a large percentage of our daily interpersonal communication.
Body language is a mixture of movement, posture and tone of voice. Body Language is nonverbal, usually unconscious, communication through the use of postures, gestures and facial expressions. It might surprise you to know that research indicates over 70 percent of our communication is perceived nonverbally. In fact, studies show that body language has a much greater impact and reliability than the spoken word.